SBY Driving School – Pupil Terms and Conditions

General Conduct
 
Your SBY Driving School instructor will be courteous, polite, tidy and punctual. They will also behave in a professional and ethical manner at all times. Your SBY Driving School instructor’s car will be well maintained, clean and tidy. All cars used by SBY Driving School instructors are fitted with dual-controls as part of their standard equipment and are fully insured for driving tuition. SBY Driving School instructors will not smoke in the car while giving tuition, nor will they use your lesson time for any other form of business, personal or otherwise.

Lessons

Driving lessons are only available to persons who meet the following criteria:

• Aged 17 or over
• Hold a valid UK provisional driving licence; and
• They are legally entitled to drive in the UK.
   
  

You must notify your instructor of any matters which affect your ability or entitlement to have driving tuition.

Timekeeping & Traffic delays

You and your instructor are responsible for agreeing all matters relating to the timing, location and duration of individual lessons.

• Our instructors cannot be held responsible for delays due to traffic delays
• Any lesson start time that is running late, the instructor will endeavour to contact the pupil to inform them (phone signal providing).
• Where possible, your instructor will make up any lost time at the end of the current lesson or add to a future booking

Any loss of test fees, due to late arrival, are non-refundable by either SBY Driving School or their instructors.

Cancellation of lessons

If you wish to cancel a lesson a minimum of 24 hours prior notice must be given. You must contact your Instructor directly.

If you do not give at least 24 hours’ notice of cancellation you will be charged for the lesson(s) concerned in full.

Your instructor reserves the right to postpone lessons if they feel that the weather or road conditions are unsuitable or dangerous. Any lessons postponed will be rescheduled at a mutually agreed time. To ensure the safety of you, your instructor and other road users your instructor reserves the right to cancel any lesson if you are or if they suspect you are under the influence of drugs and or alcohol. If this occurs the full lesson fee will be charged.

The instructor cannot be held responsible for any costs incurred as a result of him or her having to postpone any lessons, for whatever reason.

Tests

Booking your test

Driving tests can be booked by you or your instructor on your behalf. Driving test bookings always take priority over other lessons. Therefore, your lesson may be postponed to allow for someone else’s driving test and vice-versa. You will be notified of lesson changes as a result of this by your instructor. You must notify your instructor that you are planning to book your test to ensure they are available and can guarantee to provide a vehicle for the test.

Use of the vehicle
In the interests of customer and public safety your instructor reserves the right to withhold the use of a car for the test if, in their opinion, your driving is actually or potentially dangerous.

Test cancellation
Three clear working days notice of cancellation or postponement is required by the DVSA. Failure to provide the required notice will result in the loss of your test fee. Your instructor cannot be held responsible for any postponement or cancellation of tests by you or the DVSA. 

e-Vouchers:

• They cannot be exchanged for cash
• They have no cash value
• These e-Voucher’s can only be redeemed once.
• Only one e-Voucher is valid for the named pupil only and cannot be transferred
• Duplication of any e-Voucher is not permitted.
• All e-Voucher users must have relevant driving licence in order to redeem the voucher
• We reserve the right to alter, cancel or amend these terms and conditions without notice